SCANA Energy Marketing, LLC & the IGS Family of Companies
Last Modified: 12/4/19
SCANA Energy Marketing, LLC and the IGS family of companies
“Our,” or “We”) respects your
privacy and We are committed to protecting it through our compliance with this policy. The
term “you” or “your” includes you any of your subsidiaries,
affiliates, employees and parent or legal guardian.
This policy describes the types of information we may collect from you or that you may
provide when you visit the websites at www.scanaenergy.com, www.scanaenergyregulated.com,
and/or any other website owned, controlled and/or operated by Us, and any of their
sub-sites, (our “Website“) and our practices for collecting,
using, maintaining, protecting and disclosing that information.
This policy applies to information we collect:
- On this Website.
- In e-mail, text and other electronic messages between you and the Website.
- Through mobile and desktop applications that you download from the Website, which
provides dedicated non-browser-based interaction between you and the Website.
- When you interact with our advertising and applications on third-party websites and
- Via any other source, including without limitation telephone communications and any
written communications between You and Us.
Please read this policy carefully to understand our policies and practices regarding your
information and how we will treat it. If you do not agree with our policies and practices,
your choice is not to use our Website. By accessing or using this Website, you agree to this
Your continued use of this Website after we make changes is deemed to be acceptance of those
changes, so please check the policy periodically for updates.
Children Under the Age of 18
Our Website is not intended for children under 18 years of age. No one under age 18 may
provide any information to us or on the Website. We do not knowingly collect personal
information from children under 18. If you are under 18, do not use or provide any
information on this Website or on or through any of its features/register on the Website,
make any purchases through the Website, use any of the interactive or public comment
features of this Website or provide any information about yourself to us, including your
name, address, telephone number, e-mail address or any screen name or user name you may use.
If we learn we have collected or received personal information from a child under 18 without
verification of parental consent, we have the right but not the obligation to delete that
information. If you believe we might have any information from or about a child under 18,
please contact us at http://www.igs.com/contact-us.
Information We Collect About You and How We Collect It
We collect several types of information from and about users of our Website, including
- By which you may be personally identified, such as name, postal address, e-mail address
or telephone number (“personal information“);
- That is about you but individually does not identify you, such as, without limitation,
Your use of the Website; and/or
- About your internet connection, the equipment you use to access our Website and usage
We collect this information:
- Directly from you when you provide it to us.
- Automatically as you navigate through the site. Information collected automatically may
include, without limitation, usage details, IP addresses and information collected
through cookies, web beacons and other tracking technologies.
- From third parties, for example, without limitation, our affiliates and business
Information You Provide to Us
The information we collect on or through the Website otherwise may include, but is not
- Information that you provide by filling in forms on our Website or otherwise submitted
to Us. This includes, but is not limited to,
- Information provided at the time of registering to use our Website (subscribing to
services, purchasing products, posting material or requesting further services or
information). We may also ask You for information in other communications or via web
forms in other situations, including but not limited to when you enter a contest or
promotion sponsored or promoted by Us, when you report a problem with our Website, or
when you otherwise communicate with Us.
- Records and copies of Your correspondence (including e-mail addresses), if You contact
- Your responses to surveys that We might ask You to complete for research, marketing or
- Details of transactions You carry out through the Website and of the fulfillment of Your
orders or subscriptions for products or services. You may be required to provide
financial information before placing an order through our Website.
- Your search queries on the Website.
- Any other information that You provide to us or that We are able to collect as a result
of Your use of the Website.
You also may provide information to be published or displayed (hereinafter,
“posted“) on public areas of the Website, or transmitted to
other users of the Website or third parties (collectively, “User
Contributions“). Your User Contributions are posted on and transmitted to
others at your own risk and are subject to the Website Terms. Although we limit access to
certain pages, please be aware that no security measures are perfect or impenetrable.
Additionally, we cannot control the actions of other users of the Website with whom You may
choose to share your User Contributions. Therefore, we cannot and do not guarantee that your
User Contributions will not be viewed by unauthorized persons.
Usage Details, IP Addresses, Cookies and Other Technologies
As you navigate through and interact with our Website, we may automatically collect certain
information about your equipment, browsing actions and patterns, including:
- Details of your visits to our Website, including traffic data, location data, logs and
other communication data and the resources that you access and use on the Website.
- Information about your computer and internet connection, including your IP address,
operating system and browser type.
The information we collect automatically is statistical data. It helps us to improve our
Website and to deliver a better and more personalized service by enabling us to:
- Estimate our audience size and usage patterns.
- Store information about your preferences, allowing us to customize our Website according
to your individual interests.
- Speed up your searches.
- Recognize you when you return to our Website.
The technologies we use for this automatic data collection may include but are not limited
- Cookies (or browser cookies). A cookie is a small file placed on
the hard drive of your computer. You may refuse to accept browser cookies by activating
the appropriate setting on your browser. However, if you select this setting you may be
unable to access certain parts of our Website. Unless you have adjusted your browser
your browser to our Website.
- Flash Cookies. Certain features of our Website may use local
stored objects (or Flash cookies) to collect and store information about your
preferences and navigation to, from and on our Website. Flash cookies are not managed by
the same browser settings as are used for browser cookies.
- Web Beacons. Pages or portions of our the Website and our e-mails
may contain small electronic files known as web beacons (also referred to as clear gifs.
pixel tags and single-pixel gifs) that permit the Company, for example, to count users
who have visited those pages or opened an e-mail and for other related website
statistics (for example, recording the popularity of certain website content and
verifying system and server integrity).
Some Content on the Website may be served by third-parties. These third parties may use
cookies alone or in conjunction with web beacons or other tracking technologies to collect
information about Our users. This may include information about Your behavior on the Website
to serve them interested-based (behavioral) services. We do not control these third
parties’ tracking technologies or how they may be used. If you have any questions
about an advertisement, you should contact the responsible advertiser directly.
How We Use Your Information
We may (without obligation) use information that we collect about You or that you provide to
Us, including any personal information:
- To present Our Website and its contents to You.
- To provide You with information, products or services that You request from us.
- To fulfill any other purpose for which You provide it.
- To provide You with notices about Your account, subscription, or any products or
services that we Provide You, including, without limitation, expiration and renewal
- To carry out our obligations and enforce our rights arising from any contracts entered
into between You and Us, including for billing and collection.
- To notify You about changes to Our Website or any products or services We offer or
- To allow You to participate in interactive features on Our Website.
- To offer you Products or Services provided by Us, our affiliates, or third-parties with
whom We do business;
- In any other way that We may describe when You provide the information.
- To enable us to display advertisements or promotions to our target audiences.
- To seek Your feedback with respect to our products and services.
- For any other purpose with Your consent.
We may also use Your information to contact You about Our own and third-parties’ goods
and services that may be of interest to You. If You do not want Us to use your information
in this way, please check the relevant box located on the form on which we collect your data
if applicable, or if applicable, adjust your user preferences in your account profile. You
may opt-out of any promotional e-mails from Us by e-mailing email@example.com.
Disclosure of Your Information
We may disclose aggregated information about Our users without restriction.
We may disclose personal information that We collect or You provide Us as described in this
- To our subsidiaries and affiliates.
- To contractors, service providers and other third parties we use to support our
- To a buyer or other successor in the event of a merger, divestiture, restructuring,
reorganization, dissolution or other sale or transfer of some or all of Our assets,
whether as a going concern or as part of bankruptcy, liquidation or similar proceeding,
in which personal information held by Us about our Website users is among the assets
- To third parties to market their products or services to You if You have not opted out
of these disclosures.
- To fulfill the purpose for which you provide it.
- For any other purpose disclosed by Us when You provide the information.
- With your consent.
We may also disclose your personal information:
- To comply with any court order, law or legal process, including to respond to any
government or regulatory request.
and other agreements, including for billing and collection purposes.
- If We believe disclosure is necessary or appropriate to protect Our rights, property, or
safety, or that of Our customers or others. This includes exchanging information with
other companies and organizations for the purposes of fraud protection and credit risk
Choices About How We Use and Disclose Your Information
We strive to provide You with choices regarding the personal information You provide to Us.
We have created mechanisms to provide You with the following control over Your information:
- Tracking Technologies and Advertising. You can set Your browser
to refuse all or some browser cookies, or to alert You when cookies are being sent. To
learn how You can manage your Flash cookie settings, visit the Flash player settings
parts of this site may then be inaccessible or not function properly. We have
incorporated controls and/or applications that will respond to most standard web
browser’s “do not track” signals such as ones that allow the user of a
browser to request that their browsing habits are not tracked across websites over time.
Due to constantly changing technology and web browsers, we cannot guarantee that these
controls and applications
will function as intended and therefore we cannot guarantee that this website will
always respond and accept any such “do not track signals.” This website does
not allow other parties to collect personally identifiable information about an
individual consumer’s online activities over time and across different Web sites.
We have implemented or may implement (but we are not obligated to implement or maintain)
measures designed to secure Your personal information from accidental loss and from
unauthorized access, use, alteration and disclosure. All information that You provide to Us
may be stored on Our secure servers behind firewalls. Notwithstanding the foregoing, the
safety and security of Your information also depends on You. Where We have given You (or
where You have chosen) a password for access to certain parts of the Website, You are
responsible for keeping this password confidential. We ask that You not to share your
password with anyone. We urge You to be careful about giving out information in public areas
of the Website like message boards. The information You share in public areas may be
viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure.
Although We may do our best to protect Your personal information, We cannot guarantee the
security of Your personal information transmitted to our Website. Any transmission of
personal information is at your own risk. We are not responsible for circumvention of any
privacy settings or security measures contained on the Website.
Links to Other Sites
This Web site contains links to other sites that are not owned or controlled by Us. Please be
aware that We are not responsible for the privacy practices of such other sites. We
encourage you to be aware when you leave our site and to read the privacy statements of each
and every Web site that collects personally identifiable information. This privacy statement
applies only to information collected by the Web site.
material changes to how we treat Our users’ personal information, We will strive to
notify You, but We are not obligated to do so, and it is Your responsibly to check this
revised is identified at the top of the page. You are responsible for ensuring we have an
up-to-date active and deliverable e-mail address for You, and for periodically visiting the
at: If you have any questions about security on our Web site, you can send email us
at http://www.igs.com/contact-us or firstname.lastname@example.org.
Your California Privacy Rights
SCANA Energy Marketing, LLC and the IGS family of companies
“Our,” or “We”) collects various
types of personal information about you both online and offline during the course of our
customer relationship. Under California law, if you are a resident of California, you may
make a written request to us about how we have shared your information with third parties
for their direct marketing purposes. In response to your written request, we may provide you
with a notice describing the cost-free means to opt-out of our sharing your information with
third parties, if the third party will use it for their direct marketing purposes.
If you would like to exercise your rights under California law, please send your written
request to the email address or postal address below. Your written request must include your
postal address so that we may provide you with our notice and third party direct marketing
opt-out form. We will provide you with this form within thirty (30) days of receiving your
ATTN: Legal Department, IGS
6100 Emerald Parkway, Dublin, OH 43016
SCANAEnergy.com and IGS.com Minimum Browser Requirements
SCANAEnergy.com and IGS.com regularly monitors and tests browsers to ensure the highest
quality standards for our customers. We may discontinue support of existing browsers
if they no longer conform to W3C standards or have reached their end of life and are not
supported by their development company. For optimal performance, we recommend using
the latest version of the following web browsers:
- Internet Explorer 11+
- Edge 14+
- Firefox 58+
- Chrome 64+
- Edge 14+
- Firefox 58+*
- Chrome 64+*
- Internet Explorer 11+
- Edge 14+
- Firefox 58+*
- Chrome 64+*
Customers who use older browser versions or choose to use another browser or a beta version
of a browser may experience visual or functional difficulties with some pages of our web
*We do not specify version levels for Firefox, or Chrome, beyond what is stated above. These
browsers use the automatic update methodology for continuous updates which means updates may
occur rapidly and unannounced. However, these browsers all are based on current W3C
guidelines and specifications and pass the stringent ACID tests for browser compliance.
Frequently Asked Questions
How do I upgrade to another browser?
Google Chrome Download.
Instructions provided there will help you with download and installation.
Mozilla Firefox Download. Instructions provided there will help you
with download and installation.
Explorer Download. Instructions provided there will help you with download and
How do I determine which browser I am using?
From your browser, go to the Help menu and choose “About….” A screen will
appear showing which browser and version you are using.
From your browser, go to the menu at the top of your screen. The name of the browser
appears in the menu bar, just to the right of the Apple logo. Select the menu option that
reads “About [Your Browser’s Name]”.
Some of the site’s functionality doesn’t work or page
display is broken? What are some possible causes? Browsers
cookies and SSL, may reduce site functionality. Firewalls
If you are accessing SCANAEnergy.com or IGSenergy.com through a firewall or proxy, check with
your Network Administrator to determine if cookies are permitted. Pop-Up
If you have a pop-up blocker installed, it may also prevent some functionality on our site.
We use Adobe Acrobat Reader for most downloadable documents. We recommend using the most
recent version of Adobe Acrobat Reader which is available free at Adobe.com
transactions. Mobile Devices
For optimal performance, we recommend using a device running the latest version of iOS